Public Service Profile
National Archives of the Republic of Indonesia
The public services provided by the National Archives of the Republic of Indonesia are a tangible expression of our commitment to delivering the best possible service to our users in a professional, transparent, and accountable manner. In carrying out its institutional duties and functions, the National Archives of the Republic of Indonesia is constantly striving to provide public services that are easily accessible, responsive to the needs of service users, and focused on user satisfaction. Through various innovations and quality improvements, we are committed to creating an effective and efficient service system, in line with the principles of good governance.
As part of its efforts to improve service quality, the National Archives of the Republic of Indonesia has developed Service Standards to serve as guidelines for every aspect of public service delivery. These Service Standards cover requirements, systems, mechanisms and procedures, service timelines, fees/rates, service products, handling of complaints, suggestions and feedback, legal basis, facilities and infrastructure, staff competencies, internal oversight, staffing levels, service guarantees, service security and safety guarantees, and performance evaluations of staff. With these Service Standards in place, it is hoped that the public will gain certainty and clarity in every service process provided, while also serving as an evaluation tool for the National Archives of the Republic of Indonesia in maintaining consistent service quality.
To ensure the legality and accountability of public service delivery, the National Archives of the Republic of Indonesia has established policies through a Head’s Decision that is publicly accessible. This decision document contains important provisions that serve as the basis for the delivery of public services within the National Archives of the Republic of Indonesia, thereby providing certainty and protection for both service users and service providers. The publication of this document is a form of transparency and public information disclosure, which is a top priority in modern governance.
Moving forward, the National Archives of the Republic of Indonesia will continue to evaluate and improve its public service delivery system to adapt to the evolving needs of service users and technological advancements. We greatly value the active participation of service users through suggestions, feedback, and complaints as part of our continuous improvement process. With a spirit of service, we are committed to continuously enhancing the quality of public services to achieve excellence that brings widespread benefits to the community.
As part of its efforts to improve service quality, the National Archives of the Republic of Indonesia has developed Service Standards to serve as guidelines for every aspect of public service delivery. These Service Standards cover requirements, systems, mechanisms and procedures, service timelines, fees/rates, service products, handling of complaints, suggestions and feedback, legal basis, facilities and infrastructure, staff competencies, internal oversight, staffing levels, service guarantees, service security and safety guarantees, and performance evaluations of staff. With these Service Standards in place, it is hoped that the public will gain certainty and clarity in every service process provided, while also serving as an evaluation tool for the National Archives of the Republic of Indonesia in maintaining consistent service quality.
To ensure the legality and accountability of public service delivery, the National Archives of the Republic of Indonesia has established policies through a Head’s Decision that is publicly accessible. This decision document contains important provisions that serve as the basis for the delivery of public services within the National Archives of the Republic of Indonesia, thereby providing certainty and protection for both service users and service providers. The publication of this document is a form of transparency and public information disclosure, which is a top priority in modern governance.
Moving forward, the National Archives of the Republic of Indonesia will continue to evaluate and improve its public service delivery system to adapt to the evolving needs of service users and technological advancements. We greatly value the active participation of service users through suggestions, feedback, and complaints as part of our continuous improvement process. With a spirit of service, we are committed to continuously enhancing the quality of public services to achieve excellence that brings widespread benefits to the community.
To facilitate public access to information, the document titled “Decision of the Head of the National Archives of the Republic of Indonesia No. 48 of 2026 on Service Standards within the National Archives of the Republic of Indonesia” can be downloaded via the following link:
Download Kepka No. 48 of 2026